FAQs
Some popular questions we're often asked:
Q: What are crew tags?
A:
Crew tags are plastic baggage labels. They were originally used by airline crews to quickly identify their bags from the passengers' own luggage. In days gone by crews would have to wait til they got a trip to Singapore or Bombay and have them made at specialist market stalls.Now you can order one with the click of a mouse!
Q: What are the tag's made of and how do you make them?
A: The tags are made from tough PVC plastic (30 "mil" thick!). That's like the plastic you'll find in your own credit card - in fact they're the same size. We make them using special printing equipment that gases each colour pixel into the tag. On the back we do the same with whatever text you choose to have on it. For you, the customer, that means the colour and text will never rub off. Cool or what?!
Q: Do I *have* to sign up for Paypal to buy a tag?
A: No, absolutely not. If you're paying by credit card there is an option to "continue without registering" on the left hand side of the screen. We accept Visa, Mastercard, Maestro, Electron, Delta, & Amex via our PayPal site. Some countries won't allow you to use your credit card via PayPal (such as the UAE) - in this instance we offer the chance to pay by Revolut or bank transfer. Just select this option at the checkout. Beware though, your bank may charge you for the privilege.
Q: I can't see the tag and/or company I'm looking for?
A: Contact us! We're only too pleased to help and we'll do our best to include it as soon as possible (sometimes the same day!)
Click here to send an email to us now.
Q: How do I pay for these - the Paypal Checkout is confusing?
A: You're right it is! However, we're a small company and because of the low price of goods we sell, it's not economical at the moment to use a bank to process our debit/credit cards (they typically charge 50p per transaction). If you have a PayPal account, use it! It's the simplest way and it gives you added security should the package go missing en route to you (not that it should!). But if you really really don't want to use PayPal (or can't) use the option to pay by online bank transfer.
Q: Are you anything to do with crewtags.com or koolkrew.com?
A: No! Respect where respect is due as Crewtags.com was the original
online crewtag website. They're based in the USA and have their own following. However, "koolkrew" are not so cool.. they started their website by cutting and pasting ours! Well, they say imitation is the sincerest form of flattery - thanks guys!
Q: Can I send you my own design?
A: Of course! However, we do need a certain "quality" to be able to process it. Ideally the design should be in Photoshop PSD or Adobe PDF format for us to print it easily. The exact size of the tag is 1016 x 642 pixels, any larger and we have to crop. Any smaller and we'd lose quality. Confused? Speak us via the link above.
Q: I'm in the United Arab Emirates and for some reason I can't use my card to pay and I'm very frustrated that I can't order from your fantastic website!
A: We know! Use a "web tunnel" - or just contact us at
[email protected]
Q: I'm not airline-crew, can I still order a crew tag?
A: Yes! Having a
crew tag on your luggage doesn't give you (or anyone else!) special-status or allow access to security area's - so yes, you can!
Q: If I have a crew tag on my bag as a passenger, will I get an upgrade?
A: Well you could try, but cabin
crew can spot other
crew, travelling as passengers, a mile away!
Q: How do I use the silly rubber loop to attach the crew tag to my bag?!
A: Yes we know they're confusing! Trust us though, they're much safer than the leather-strap type ones. They'll never work themselves undone if fitted correctly and they'll stretch forever! Click here (coming soon) to see our step by step guide!
Q: Can I pay by Amex?
A: Indeed you can...! That'll do nicely, as they say!
Q: How long do the tags take to arrive after I order them?
A: That depends on where you live really! Please allow us up to 5 days to process your order. You will receive an email once your order has been dispatched.
UK orders can take up to 15 working days to be delivered through Royal Mail or Parcelforce, but should usually arrive in 2-5 working days. International orders should usually arrive in 5-7 working days but on occasion can take up to 28 days. If you have not received your order by the times stated please let us know as soon as possible, we will be unable to help you if more than 2 months have passed from the date of dispatch.
We are not always able to track your order at every stage of delivery but we can try and track your order for you should you encounter any delays. If you still have not received your order after the normal 15 day (for UK orders) or 28 day (for international orders) delivery period has expired, you can contact our team at
[email protected]. We will aim to respond promptly to confirm your order status. Please note that this address will only be in use for delivery queries after the delivery period has elapsed.
Q: Can I order 5000 tags for my airline?
A: er... well, go on then! Contact us via the "Corporate" email link on contact-us above.
Q: If I want my tags in a rush, can I pay extra for faster delivery?
A: Speak to us! We'll only ever charge you the postage for faster delivery that we have to pay. We can help!
Q: I live in Timbuktu, can I still order from you?
A: You Bet! Sometimes Paypal can't process payments from certain countries. If this is the case please
contact us and we'll do our best to help.
